Flashscore Privacy Policy — How We Keep Your Data Safe

Flashscore (flashscore.fun) takes your privacy extremely seriously. This privacy policy explains what data we collect, why we collect it, how we use it, and how we keep it secure.

By using the Flashscore website or mobile app, you are considered to have accepted this privacy policy. This policy applies to both registered users and visitors who browse without an account.

For any questions, reach us at support@flashscore.fun. Our team is always ready to assist you in Bengali.

Flashscore collects different types of information in different situations. The details are outlined below:

Information collected at registration:

• Full name (as per national ID)
• Date of birth (for age verification)
• Email address and mobile number
• Address (division and district)
• Preferred Language & Currency

Information collected during KYC verification:

• Scanned copy of national ID or passport
• Proof of bKash or Nagad account ownership
• A selfie or live verification in certain cases

Information collected automatically during use:

• IP address and device type
• Browser and operating system
• How long each page on the site has been used
• Betting history and transaction records
• Login time and location

Flashscore uses the data it collects for specific purposes. Each purpose is explained below:

• Service delivery: Creating accounts, keeping betting services running, and processing payments.
• Identity Verification: Verifying users are 18+ and preventing multiple accounts per person.
• Security: Detecting fraud, money laundering, and suspicious activity.
• Customer Support: Understanding your issue and resolving it quickly.
• Experience improvement: Analyzing usage patterns to make the platform simpler and more effective.
• Legal Obligation: Meeting the requirements of applicable laws and regulatory authorities.
• Contact: Sending important updates, transaction confirmations, and security alerts.

If you no longer wish to receive promotional emails or SMS, you can turn them off under "Notification Preferences" in your account settings. Please note that transactional messages cannot be disabled.

Flashscore does not sell your data. However, limited information may be shared in the following cases:

• Payment Processor: Information required to complete transactions via bKash, Nagad, or Rocket.
• KYC Partner: Approved third-party verification services for identity checks.
• Technology partners: For server operations, fraud detection, and analytics services — all under strict confidentiality agreements.
• Legal authorities: Upon a valid court order or lawful request from a government regulatory authority.

Flashscore does not sell or transfer your information to any advertisers, marketing companies, or data brokers.

Flashscore uses multiple layers of security to protect your data, taking the highest precautions on both the technical and administrative fronts.

• SSL-256 Encryption: All data transmitted between your browser and our servers is fully encrypted.
• Encryption at Rest: Sensitive data stored on our servers is also encrypted.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & Intrusion Detection: Measures in place to detect and prevent unauthorised access.
• Regular security audits: Regular security audits conducted by independent third-party experts.
• Staff training: Only authorized staff can access specific data.

In the event of a security breach, Flashscore will notify affected users within the legally required timeframe and take the necessary steps to address it.

Flashscore uses cookies on its website to ensure the site functions properly and to improve your experience. Cookies are small data files stored in your browser.

Cookies can be disabled from your browser settings, but turning off essential cookies may cause some site features to stop working. A cookie consent prompt will appear the first time you visit the site.

Flashscore does not retain your data longer than necessary. However, certain information must be kept for a specified period due to legal and regulatory obligations.

• Account Information: For up to 5 years while your account is active and after it is closed.
• Transaction Records: 7 years, in accordance with financial regulatory requirements.
• KYC Documents: 3 years after account closure, after which all data is permanently deleted.
• Betting history: For the lifetime of an active account, and for 5 years after closure.
• Customer support conversations: 2 years.

You have the following rights over your personal data. To exercise any of these rights, send an email to support@flashscore.fun.

Flashscore typically responds to such requests within 30 days.

Flashscore is strictly for users aged 18 and above. We do not knowingly collect data from minors.

Age is verified at the time of registration. If a minor somehow registers by mistake, their account will be cancelled and their data deleted as soon as we are informed.

Flashscore may update this Privacy Policy when necessary. For significant changes, you will be notified via your registered email or an in-app notification.

Continued use of Flashscore after changes take effect will be considered acceptance of the updated policy. If you object to any changes, you have the option to close your account.

For any privacy-related questions or concerns: support@flashscore.fun