Flashscore FAQ – Common Questions & Detailed Answers

Flashscore's policy is clear: each person may register only one account. Creating two accounts with the same NID or passport number is strictly prohibited. If this rule is violated, both accounts will be permanently closed and any balance may be forfeited.

For Family Members: Multiple people in the same household can use Flashscore, provided each person has a separate NID, a separate mobile number, and a separate email address. Each user must also complete KYC independently. The same bank account or mobile banking number cannot be linked to more than one account.

Same IP or Device: If two family members share the same WiFi or device, it may appear suspicious. To avoid any complications down the line, notify us in advance at support@flashscore.fun.

If you accidentally created two accounts, contact support promptly and ask to have one closed — as long as good faith is demonstrated, it's generally not treated as a serious issue.

There are a few common reasons an account gets locked, each with its own solution:

Reason 1 — Wrong Password: Entering the wrong password 5 times in a row will temporarily lock your account for 30 minutes. Wait 30 minutes and try again, or click the "Forgot Password?" link and reset it via OTP.

Reason 2 — KYC verification pending: If KYC is not completed within 30 days of registration, your account may be restricted. Uploading your NID typically resolves this within 2–4 hours.

Reason 3 — Suspicious Activity: Your account may be temporarily suspended as a security measure due to unusual login activity or transactions. In that case, email support@flashscore.fun with "Account Lock" in the subject line.

Reason 4 — You applied a self-exclusion: Responsible Gaming If Cooling Off or Self-Exclusion is active in your settings, you won't be able to log in until the period ends — this is intentional.

Most issues are resolved within 2–6 hours of contacting support.

Flashscore offers a wide range of slots games — there's something for everyone, from new members to seasoned players. The main categories are:

Classic Slots (3-reel): The simplest option. Three reels spin, and matching symbols mean a win. Perfect for beginners. Minimum bet starts from ৳10.

Video Slots (5 Reels): Most popular slots fall into this category. Five reels, multiple paylines, bonus rounds, and free spin features. Story-driven themes make them genuinely fun to play.

Megaways Slots: The number of paylines changes with every spin — sometimes exceeding 100,000. Higher chances of big wins, but volatility is also higher.

Progressive Jackpot Slots: A portion of every bet contributes to the jackpot pool, which can grow into crores of BDT. Any spin could trigger a massive win — though the odds are quite rare.

Crash Games: Similar to slots but with a twist — a multiplier climbs gradually and you can cash out whenever you choose. If you don't cash out before it crashes, you lose your bet.

All slots offer a free "Demo Mode" — try them out before playing with real money.

Changing the language on Flashscore takes under two minutes. The steps are the same for both the mobile app and the website:

On the mobile app: From the bottom menu bar, tap the profile icon → "Settings" → "Language" → select "Bangla (Bangladesh)" from the list → "Save". The app will display in Bangla after restarting.

On the website: In the top-right corner there is usually a globe icon or a language selector — click on it and choose "Bengali" or "Bangla". Once the page refreshes, it will display in Bengali.

Changing your language saves automatically to your account settings — so you won't need to switch it again next time you log in. However, clearing your browser cookies may reset it back to the default.

Flashscore currently supports Bangla, English, Hindi, and Arabic. Customer support is also available in Bangla.

Flashscore has a direct profile editing feature for updating your registered phone number and other personal details. However, some changes require verification for security purposes.

Mobile Number Change: Log in → Profile → "Personal Info" → tap the edit icon next to "Mobile Number" → enter your new number → an OTP will be sent to your old number to verify → then a second OTP will be sent to your new number. Once both are confirmed, your number will be updated.

If you no longer have access to your old number: If your old SIM has been lost or deactivated, you won't be able to make the change directly from your profile. In that case, email support@flashscore.fun with a photo of your NID. The process is typically completed within 24 hours.

Name Change: The name verified through KYC cannot be changed — it must match your national ID.

Changing your address or email is relatively straightforward and can be done directly from your profile.

In Flashscore's Live Casino section, real dealers run games via live video from actual studios — it feels just like sitting at a real table. It's far more interactive than automated slots.

Steps to Get Started:

1. Log in and go to the "Live Casino" section from the menu.
2. Choose your game — Baccarat, Roulette, Blackjack, or Dragon Tiger.
3. Click on a table to start the live video feed.
4. Select a chip from the betting panel at the bottom and choose your betting spot.
5. Place your bet before the timer runs out — you usually have 15–30 seconds.

Popular games:

Baccarat: The most popular choice in Bangladesh. Bet on either Player or Banker — whichever hand is closest to 9 wins. Statistically, betting on Banker gives you a slight edge.

Live Roulette: Bet on numbers 0–36. Go with European Roulette where possible — it carries a lower house edge.

Blackjack: The goal is to get closer to 21 than the dealer. Using a basic strategy card makes decisions much easier.

Minimum bets in Live Casino generally start from ৳50. A stable internet connection ensures smooth video — if your network is slow, switch to Low Quality mode.